Privacy Policy
Last updated: October 26, 2026
Who we are
Venus Health, Inc. ("Venus," "we") runs Venus, a care agent for women that works over text message, and the website at trustvenus.com. This policy explains what we collect, how we use it, and the choices you have. Venus is in an invite-only beta.
We do not sell your information, and we never share your mobile number or text message consent for marketing.
What we collect
What you give us
- Contact details, such as your name, email address and mobile phone number, when you join the waitlist or sign up.
- What you send Venus by text, including requests, replies and approvals.
- Payment details, handled by our payment processor. We do not store full card numbers.
When you use Venus, only with your permission
- Health records and accounts you choose to connect, such as patient portals, pharmacy and insurance accounts.
- Information about your care that you share with Venus, such as appointments, prescriptions, symptoms and self-care check-ins.
Automatically, when you visit our website
- Basic technical information our website host records to keep the site running, such as IP address and browser type. We don't use analytics tools.
Venus never accesses your email inbox, screen, keystrokes or precise location.
How we use it
- To run Venus for you: track your care tasks, prepare messages and requests, and, after you approve, send them, book appointments or place calls for you.
- To text you about your care, your account and your waitlist spot.
- To keep Venus safe and secure, including spotting fraud and routing possible emergencies to 911 guidance.
- To improve the website and fix problems.
- To meet legal obligations.
Text messages (SMS)
If you give us your mobile number and agree to receive texts, Venus sends you messages about your care, your account and your waitlist spot. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging opt-in data and consent are never shared with any third party, except with the providers that deliver our messages, such as Twilio, and only to send them.
Who we share it with
- People you ask Venus to contact. Your doctors, pharmacies and insurers, only for tasks you approve.
- Service providers. Companies that host Venus, deliver texts and calls and process payments, under contracts that limit them to providing those services to us.
- AI model providers. Companies whose models help Venus understand and draft, only to provide Venus to you.
- For legal reasons. When the law requires it, or to protect someone's safety.
- In a sale or merger. If Venus is sold or merged, your information stays under the promises in this policy.
What we never do: sell your information, share it with data brokers or advertisers, use it for targeted ads, or let a brand use it to target you.
Health data, AI training and research
Health information you connect or share is yours. We ask for your separate consent before collecting it and again before sharing it with anyone new. Before Venus collects health data from members, we will publish a Consumer Health Data Privacy Policy explaining your rights under Washington, Nevada and other state health data laws.
We do not use your information to train AI models unless you opt in to our research program. It is off by default, and you can leave at any time. If you join, we use only de-identified information, and we never sell it.
Cookies
Our website does not use analytics, advertising cookies or tracking pixels.
How long we keep it
We keep your information while you are on the waitlist or a member. When you disconnect an account, we delete what came from it within 30 days. When you close your account or leave the waitlist, we delete your information within 30 days, unless the law requires us to keep it.
Security
We use reasonable safeguards, including encryption, to protect your information, but no system is perfectly secure. Venus asks for your approval before it sends, books or calls for you, and it treats instructions hidden inside documents or messages as information, not as requests from you. Patient portal sign-ins go through a credential manager you control, so Venus never sees your password. When Venus can't finish a step on its own, a member of the Venus team may see only the information needed to finish that step, and only after you approve it.
Your rights and choices
You can ask to see, correct, export or delete your information, or withdraw a consent you gave, by emailing holly@trustvenus.com. We respond within 45 days and never charge you or treat you differently for asking. You can stop texts at any time by replying STOP.
Children
Venus is for adults 18 and older. We do not knowingly collect information from anyone under 18, and we delete it if we learn we have.
Changes
If we change this policy, we update the date at the top and tell you by text or email at least 30 days before a material change takes effect.
Contact
Venus Health, Inc.
holly@trustvenus.com